This Refund Policy outlines the terms and procedures for returns, refunds, and related matters for all orders placed on our website. By requesting a return or refund, you agree to comply with the guidelines set forth below.
1. Return Eligibility
Customers may request a return within 60 days from the date of receiving the product. To be eligible for a refund, the product must be in its original condition: unused, undamaged, with all original packaging, tags, and accessories intact. Products that have been used, damaged, altered, or returned without original packaging will not be accepted, and no refund will be issued.
2. Return Process
To initiate a return, please follow these steps:
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Visit our "Contact Us" page to get in touch with our customer service team and inform us of your intent to return, including your order number and reason for return.
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After our customer service confirms your return eligibility, you will receive a return authorization and detailed instructions for shipping the product back to us.
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Ship the eligible product back to the designated address in accordance with the provided instructions. Please ensure the product is properly packaged to avoid damage during transit.
3. Refund Processing Time
Once we receive and inspect the returned product, and confirm it meets the return eligibility requirements, we will initiate the refund process within 5-10 business days. Processing time does not include weekends or public holidays.
Refunds will be credited back to the original payment method used for the order. The time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times; we are not responsible for delays caused by third-party payment services.
4. Refund Amount
All refunds will be issued for the actual amount paid for the product at the time of order. Refunds do not include any additional expenses incurred by the customer during the return shipping process, unless the return is due to a product defect or error on our part.
5. Currency for Refunds
All transactions on our website, including refunds, are processed in USD. Refunds will be issued in USD, consistent with the original order currency. We are not responsible for any exchange rate losses incurred during the refund process.
6. Non-Refundable Items
All products are eligible for refund if they meet the return eligibility criteria outlined above. There are no additional non-refundable items, except for products that fail to meet the return requirements.
7. Questions and Support
If you have any questions about the return process, refund status, or eligibility, please visit our "Contact Us" page to connect with our customer service team. We will respond promptly to assist you with your inquiry.
8. Policy Updates
We reserve the right to adjust or update this Refund Policy as needed for operational purposes. Any changes will be posted on our website, and the updated policy will take effect immediately upon publication. We recommend reviewing this page regularly for the latest information.
